Customer Service Advisor - Ballarat

Remarkable care; remarkable career.
Are you ready to rediscover remarkable and make a positive impact on people’s lives? At GMHBA, every day brings an opportunity to empower and support communities to live well. Join us to be part of something meaningful and discover the remarkable benefits of working at GMHBA. 

In 2024 GMHBA will celebrate 90 years of operations, having originally formed to provide healthcare to Geelong cement workers and growing to become one of Australia’s largest regionally based health insurers. As a community-focused not-for-profit, we live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections, embrace individuality, and maintain a supportive, performing culture. GMHBA offers a flexible workplace, a community-focused culture, and a great regional lifestyle.

About the role 
We have an opening for an experienced Customer Service Advisor to join our team on a permanent ongoing part time basis.  This role is based in our Ballarat Co-Location and you will be working 9:00am - 3:30pm Monday, Tuesday, Thursday, Friday and must be willing to work on a Saturday. The total hours are 24 hours per week. 

The role of a Customer Service Advisor is to provide an exceptional customer experience to all GMHBA Limited members and to assist in promoting membership growth by providing information on GMHBA Limited products and services.

About you 
As the successful candidate you will bring the following skills and experiences:

Mandatory
•    Demonstrated experience in a busy customer service and team-based environment 
•    Strong focus on delivering excellent service and quality outcomes for customers
•    Well-developed communication skills (written and spoken)
•    The ability to build positive relationships with both internal and external stakeholders 
•    Proactive, self-motivated and works on own initiative
•    Basic computer literacy including competent use of Microsoft Office and customer databases
•    A proven ability to prioritise your workload with a strong attention to detail
•    Committed to continuous improvement

Highly desirable 
•    Experience in a busy retail environment
•    Experience in PHI or a similarly regulated industry (e.g. banking or general insurance)
•    Experience in sales and working to sales targets
•    Demonstrated understanding of the sales process with previous cross selling experience

 
Interested? Let's get started.
Start your application by completing the form below
Download the position description

Questions? Contact us at careers@gmhba.com.au
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Healthier Together When Vaccinated
GMHBA has made COVID vaccinations mandatory for all employees in order to protect staff, patients and members becoming infected with or transmitting COVID-19. This decision reflects our ongoing commitment as a health company to protect the health of our community. You will be required to provide proof of double dose vaccination or a medical exemption as a condition of employment.