Applications Support Analyst

Remarkable care - Remarkable career

We have an opening for an Applications Support Analyst to join our IT Delivery team. This is a full-time secondment to April 2025.

About the role

The Application Support Analyst provides operational and technical support for GMHBA’s Core Application Systems including issue troubleshooting, resolution validation, stakeholder management, and application configuration.

About you

As the successful candidate, you'll need to demonstrate:

• Strong attention to detail
• Experience operating in a Service Management environment (e.g., incident, problem, request and change management)
• A commitment to work in a highly dynamic business environment
• Excellent stakeholder management and communication skills (written / verbal)
• Excellent documentation skills

Highly desirable

• Private Health Insurance industry experience
• Experience within the SDLC including defining required system changes and various forms of software testing
• Experience with HAMBS, E5 Workflow, Microsoft Dynamics CRM
• Experience with IT service management software such as ServiceNow
• ITIL Foundation

This is a great role for someone looking to transfer their strong business process and understanding of our systems into the IT field.

Let's get started.

Start your application by completing the form below. 
Download the position description
Questions? Contact us at careers@gmhba.com.au

At GMHBA, we value a diverse and inclusive culture. We are committed to creating a workplace where every single person feels valued and can be their true, authentic selves. It allows us to be more reflective of our community, have a range of perspectives, and better support our customers, members, and patients. We encourage candidates with diverse backgrounds, experiences, perspectives, and beliefs to apply for this role.

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