Customer Service Advisor - Private Health Insurance Branches, Warrnambool

Remarkable care; remarkable career.

Are you ready to rediscover remarkable and make a positive impact on people’s lives? At GMHBA, every day brings an opportunity to empower and support communities to live well. Join us to be part of something meaningful and discover the remarkable benefits of working at GMHBA.

In 2024 GMHBA will celebrate 90 years of operations, having originally formed to provide healthcare to Geelong cement workers and growing to become one of Australia’s largest regionally based health insurers. As a community-focused not-for-profit, we live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections, embrace individuality, and maintain a supportive, performing culture. GMHBA offers a flexible workplace, a community-focused culture, and a great regional lifestyle. 

We are looking for a Customer Service Advisor to join our Private Health Insurance Branch team in Warrnambool. As part of our branch team, you’ll provide an exceptional customer experience to our members about their health insurance products and services as they visit our store. You’ll complete a range of tasks around our members accounts such as processing claims, payments, membership changes and follow ups as well as promote our range of health services including eye care, dental, and wellbeing reward programs.

About you

You’ll bring:

• Excellent people skills - you’ve worked in busy face customer service roles (like retail, hotels, travel or hospitality) and you’re passionate about delivering an exceptional customer experience every time.
• Great communication and professionalism at every turn. You’ll be the face of GMHBA, talking to our members in person as well as email and phone.
• A talent for explaining complex information in a simple way to our members. Because of the business we’re in, you’ll be referring to policies, premiums, procedures and regulations regularly.
• A drive to get the details right in the information you provide to our members and the tasks you complete for them
• The initiative to seek out the right solution for our members because you care.
• A team player. You’re self-motivated, organised, and pride yourself on hard work with a willingness to deliver on and exceed targets for yourself and your team.
• Resilience, and confidence. You set a path and a clear example for others to follow!

You’ll get access to a range of great team member benefits

• Discounted health insurance
• AIA Vitality, our award-winning health and wellbeing program
• Healthier Together +Us, our in-house online health portal
• We celebrate our successes through regular social events, reward and recognition programs and a calendar of community connected events
• An RDO once a month for our full timers.
• A paid day of community volunteering each year
• Ongoing learning, development and opportunities to continually develop and advance your career
• Plus, you’ll be part of a great team of private health insurance experts who are genuinely passionate about putting our Members first.

As a community-focused not-for-profit, we live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections, embrace individuality, and maintain a supportive, performing culture. GMHBA offers a flexible workplace, a community focused culture, and a great regional lifestyle.

The information you need to know

• Take on a Permanent Part time position (22.5 hours per week).  
• You’ll start with three weeks full time paid training, to get you ready to help our members
• We can only accept applications if you have the right to work in Australia 
• The salary for this position is $65,559 per annum ($33.178 per hour) + super.

Are you ready to rediscover remarkable and make a positive impact on people’s lives? At GMHBA, every day brings an opportunity to empower and support communities to live well. Join us to be part of something meaningful, and discover the remarkable benefits of working at GMHBA.

Applications Close Friday 19th April 2024

Let’s get started.

Start your application by completing the form below
Download the position description  

We’ll assess every application, but we can only contact shortlisted candidates. Questions? Contact us at careers@gmhba.com.au

At GMHBA, we value a diverse and inclusive culture. We are committed to creating a workplace where every single person feels valued and can be their true, authentic selves. It allows us to be more reflective of our community, have a range of perspectives, and better support our customers, members and patients. We encourage candidates with diverse backgrounds, experiences, perspectives, and beliefs to apply for this role. 

In submitting an application, you agree that you have read and accepted the terms and conditions of our recruitment privacy statement. www.gmhba.com.au/privacy